I'm an ex-Emirates flight attendant - and this is the psychological technique cabin crew are taught to calm passengers down

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I'm an ex-Emirates flight attendant - and this is the psychological technique cabin crew are taught to calm passengers down

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Witnessing a bout of air rage is never pleasant, but one former flight attendant has revealed something that will bring some comfort – that cabin crew have been trained to deploy a psychological negotiation technique to calm persistently problematic passengers down. Ex-Emirates flight attendant Marika Mikusova, who has written three Diary Of A Flight Attendant books about the five years she spent working at 38,000ft, revealed to MailOnline Travel that the technique goes by the acronym L.
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