Costco plummets down list of top supermarkets as biggest customer bugbears damage its reputation

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Costco plummets down list of top supermarkets as biggest customer bugbears damage its reputation

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Costco's reign as the top grocery store has come to an end. After leading rankings for an influential customer satisfaction survey in 2024, the wholesale giant has slipped to seventh place in 2025 - with its score falling from 85 percent to 81 percent. The American Customer Satisfaction Index (ACSI) survey asked customers about their experiences at 19 grocery stores. Costco's shoppers reported a nearly 5 percent satisfaction drop since 2024.
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